Top Level Scores
The following categories are graded on a scale of 1 to 4.
Founded in 1886, American Water has served customers and communities for more than 130 years. And as the country’s largest publicly-traded water and wastewater utility company, we cover a lot ground. Our size and scale greatly differentiate us from our competitors in terms of the type of solutions we are able to offer our communities
We are the largest and most geographically diverse publicly traded water and wastewater service provider in the United States.
• First, we have a Corporate Inclusion & Diversity Statement that is reflective of the culture at American Water: “… We encourage, honor, and celebrate differences in our employees, including race or ethnicity, gender or gender identity/expression, spiritual practice, age, nationality, military or veteran status, sexual orientation, physical, mental, intellectual, or learning abilities, education, and personal style to name just a few. Diverse employees make us more successful in serving our very diverse customers across the country….”
• In 2017,American Water identified the need for and established an Inclusion & Diversity training series. Course topics include: Respect & Dignity in the Workplace; Promoting a Harassment-free Workplace; and Unconscious Bias and Mutual Respect. All three classes address the importance of fostering an inclusive culture. Diversity of backgrounds, ideas, thoughts, and experiences is vital to our culture and the way we do business. Creating an environment where differences are embraced and where every person feels engaged and included makes us safer, stronger, and more successful. As an organization, we want to foster an environment where our employees can work safely, both physically and emotionally, generate great ideas, provide the best customer service, and make a difference in the communities we serve. By cultivating an inclusive and diverse work environment guided by our core values, we enable any one or group of us to develop the next big idea, delight our customers, grow our company and create a future of success.
• Our corporate website includes a page dedicated to American Water’s Military Commitment. This page details our military partnerships (ESGR, GI Jobs, ACP, Army PaYS, etc.), showcases personal stories from our military veteran/reservist employees, and highlights benefits offered during annual exercise/duties . Through a robust diversity recruitment strategy, our talent acquisition partners collaborate with hiring managers to help them understand the benefits of hiring military veterans and how the values and experiences they bring to the business align with American Water’s culture.
• American Water developed a Military Transition Guide to assist – not only the new employee transitioning from the military – but also the hiring manager. This guide provides a view into the changes from serving in the military to working for a publicly traded utility company. Understanding these changes benefits all parties involved.
• We raise awareness about our military veterans throughout the year (e.g., National Military Appreciation Month in May; Labor Day; Veteran’s Day, etc.). Our internal communications team leverages these opportunities to highlight our military veterans and remind our employees about the value and sacrifice they make for our country.
• American Water’s CEO is a West Point graduate; he is passionate and committed to identifying/fostering opportunities and partnership for military veterans to find jobs/careers within American Water’s workforce. When appropriate, he shares personal stories about his military career when speaking about employee matters such as culture, structure, internal movement/relocation, and career paths.
military spouse recruitment and hiring
American Water participates in the Department of Defense Military Spouse Employment Partnership (MSEP) connects military spouses with hundreds of partner employers who have committed to recruit, hire, promote and retain military spouses.
orientation training and onboarding
- New Employee Orientation
- New Employee Training
- On-boarding program
civilian credential support
We offer tuition assistance or other financial support toward the preparation, attainment, and/or maintaining of an academic or professional certificate, degree, or another civilian credentialAmerican Water’s tuition reimbursement program encourages and support employees who enroll in college, university, and technical school courses to gain specific knowledge or to obtain an associate, bachelors, masters, doctoral or technical degree. American Water will reimburse tuition costs, registration fees, and required books (less any scholarships or other aid received) up to $10,000 per employee per year for education costs that are approved by the Company.
Walter Lynch has served as President and CEO of American Water since April 1, 2020. He previously served as the company’s Chief Operating Officer, executive vice president of a multistate division; as president of New Jersey American Water and New York American Water; and as a group president of the company’s market-based businesses. He joined American Water in 2001.
A graduate of the U.S. Military Academy at West Point, he holds a bachelor’s degree in general engineering and attained the rank of captain before his departure from the U.S. Army in 1990