Top Level Scores
The following categories are graded on a scale of 1 to 4.
The USAA family of companies provides Banking and Insurance products and advice to more than 13 million current and former members of the U.S. military and their families. Known for its legendary commitment to its members, USAA is consistently recognized for outstanding service, employee well-being and financial strength. USAA membership is open to all who are serving our nation in the U.S. military or have received a discharge type of Honorable – and their eligible family members. Founded in 1922, USAA is headquartered in San Antonio. For more information about USAA, follow us on Facebook or Twitter (@USAA), or visit usaa.com.
New employees attend 3 days of orientation which includes an entire day dedicated to learning about service members. This day includes an introduction to who we serve, the military lifestyle, deployment, a military panel consisting of veterans that work at USAA, and a capstone event where new employees get to see through the eyes of our service members and experience what it’s like to walk in their shoes. Additional immersive activities include- eating MREs, discussing everyday challenges faced by our service members.
Another opportunity for training on military structure is through USAA’s VETNet Zero Day PT. This event allows USAA employees to participate in a military boot camp experience. The five-hour physical training experience provides employees a better understanding and appreciation of the members they serve.
military spouse recruitment and hiring
USAA partners with Hiring Our Heroes to participate in the Military Spouse Fellowship Program (MSFP). The MSFP is a first-in-class initiative that connects military spouses and domestic partners to paid 6 week fellowships that provide professional training, networking, and hands-on experience. This engagement enables military spouses and domestic partners to quickly build their networks and gain localized job experience. Through this impactful fellowship program, USAA has been able to achieve a 91 percent job offer rate. The MSFP works hand in hand with the Military Spouse Economic Empowerment Zones (MSEEZ) and Military Spouse Professional Networks (MSPN). Through this public and private collaboration, companies are enabled to advocate for, train, and hire military spouses and domestic partners.
We offer a retention support program for all military connected employees regardless of the sub groups people may belong to
orientation training and onboarding
- New Employee Orientation
- New Employee Training
- On-boarding program
military connected assistance
Through VETNet, USAA’s Employee Resource Group, Veterans and Military Spouses and Domestic Partners are able to connect through VETNet Roll Call. Roll Call provides a link to military connected peers and opportunities to engage in military related events that commemorate their military service. Additionally, VETNet offers a wealth of forums to experience a sense of continued service, pride, and camaraderie. This sense of family combined with peer mentorship and support encourages stronger retention amongst military connected employees.
civilian credential support
We offer tuition assistance or other financial support toward the preparation, attainment, and/or maintaining of an academic or professional certificate, degree, or another civilian credentialUSAA believes it is important to not just hire veterans into jobs but to help them build meaningful careers. The insurance claims industry provides opportunities for advancement and to build long term, stable and rewarding careers. Every veteran that is hired at USAA into the Claims Career Path is considered a Combat to Claims veteran.
USAA’s Military Acumen program is designed to provide senior USAA leaders on-going opportunities to increase their understanding and appreciation of the military community and members we serve.
USAA’s military acumen program grows out of the commitment to fully realizing the enterprise brand signature: “We know what it means to serve.” While the five-hour military acumen requirement applies only to USAA senior leaders, all USAA employees are encouraged to continuously develop their military acumen and enrich their understanding and appreciation of our valued membership.